2025 Webinar - Grievance Processes: Enhancing Resident Satisfaction & Trust

March 25, 2025 | 12:00 PM - 1:00 PM | Zoom

LeadingAge Kansas is proud to partner with LeadingAge Oregon to bring you this webinar as a part of the 2025 LeadingAge Collaborative Healthcare in Aging Services Webinar Series. 

Register Here

Registration for this webinar closes March 21, 2025.

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• Learn more about this and other webinars in the 2025 Healthcare in Aging Services Webinar Series.

Session Description

Discover the key to fostering a culture of care and trust through the creation and implementation of a comprehensive complaint and grievance policy. This session is designed to equip you with strategies to elevate resident satisfaction and demonstrate your unwavering commitment to quality of care. Learn how an effective grievance system not only fosters resident trust, but also serves as a cornerstone for sound risk management. Don't miss the chance to refine your facility's approach to grievance processes and lead the way in setting high industry standards. 

Learning Objectives:

1. Recognize the key components and actions necessary to foster a culture of empowerment for residents in assurance their voice will be heard.                                                                                          
2. Understand grievance policies and processes essential for regulatory compliance and the well-being of residents.                                                                              
3. See how promoting resident empowerment and robust grievance processes can be integrated into your quality improvement activities

Faculty | Debbie Rayburn, RN, BSHCA, LNHA

Continuing Education
This educational event has been approved for up to 1.0 continuing education hours in the core of Administration for Licensed Adult Care Home Administrators, Adult Care Home Operators and Dietitians by the Kansas Department of Aging and Disability Services. Health Occupations and Credentialing approved provider number (LTS A0009).

LeadingAge Kansas is approved as a provider of continuing nursing education by the Kansas State Board of Nursing. This course offering is approved for 1.0 contact hours applicable for APRN, RN or LPN relicensure. Kansas State Board of Nursing provider number: LT0102-1116.

*Continuing education hours are subject to change.
*Dates and Times are subject to change.

LeadingAge Kansas Webinar/Workshop Registration Policy

The 2025 LeadingAge Collaborative Healthcare in Aging Services Webinar Series (including this webinar) is hosted by LeadingAge Oregon, and is therefore subject to the policies and procedures of their organization. As such, registration for this webinar includes digital handouts and tools, one connection to the live webinar, and instructions for receiving CE credit/ attendance certificate for one person. A recording of this webinar is NOT included in the registration fee. 

LeadingAge Kansas Cancellation Policies

Substitutions for events are always welcome. These individuals can be anyone employed on your campus, board members, resident family members, or residents. Substitutes must be made for the whole event.

Virtual Event Cancellations: 

• Five or more business days prior to the event start, a 50% refund will be issued. 
• Four or fewer business days prior to the event start, no refund will be issued.